Carry time Privacy Policy — Your Data, Our Responsibility

Carry time (carrytime.click) treats your privacy as its highest priority. This Privacy Policy explains what information carry time collects, why it collects it, and how that information is managed.

By accessing or using the carry time platform, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform or contact us.

This privacy policy applies to all carry time services, website, mobile application, and customer support channels.

Carry time only collects information that is necessary to provide its services. Collecting data beyond what is needed goes against our policy.

Information collected at registration:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current Address & District
• Preferred Payment Method

Information collected during KYC verification:

• National ID (NID) or passport copy
• Selfie or Live Photo (if required)
• Bank or mobile banking account details

Automatically collected information:

Carry time uses the information it collects strictly for the purposes listed below. Your data is never used for any additional or unnecessary purpose.

• Account management: For registration, login, and account security
• Payment processing: To complete deposit and withdrawal transactions
• KYC Verification: To verify age and identity
• Service Improvement: To improve your experience on the platform
• Customer Support: For troubleshooting and support
• Security: To prevent fraud and illegal activity
• Legal Obligation: To meet regulatory requirements
• Relevant notifications: To notify you of offers, bonuses, and important updates

Carry time retains your data only for as long as necessary — while your account is active and for a defined period afterward as required by law.

• Account data: duration of activity + 5 years
• Transaction records: 7 years (as required by financial regulatory obligations)
• KYC documents: 5 years after account closure
• Login Logs: 1 Year
• Customer support records: 3 years

Once the retention period expires, carry time securely deletes or anonymizes your data.

Carry time never sells your data. However, limited information may be shared in specific circumstances:

Permitted Cases for Data Sharing:

• Payment provider: Only the information necessary for processing deposits and withdrawals
• Legal Authorities: As required by court order or government directive
• Fraud Prevention Agencies: In cases involving money laundering or fraud detection
• Technology Partners: For server hosting and security services, under strict confidentiality agreements

Cookies are used on the carry time website to enhance your browsing experience and ensure the platform functions properly.

Cookies used by carry time:

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain carry time services.

Carry time uses industry-leading security measures to keep your information safe.

• 256-bit SSL/TLS encryption applied to all data transmissions
• Data stored in an encrypted database
• Two-factor authentication (2FA) support
• Regular security audits and penetration testing
• Automatic account lock on suspicious login attempts
• Round-the-clock DDoS protection

Carry time gives you full control over your personal data. You have the following rights:

Carry time does not knowingly collect information from anyone under the age of 18. Age is verified at registration, and any account found to belong to a minor is terminated immediately.

If a parent or guardian discovers that their child has created an account on carry time, please contact us immediately. We will delete that account along with all associated data.

Carry time works with select trusted third parties to deliver essential platform services. Only the minimum information necessary for each task is shared with these partners.

• Payment Gateway: Mobile Pay, Nagad, Rocket & banking partners — for processing transactions
• Server Hosting: Data stored on secure cloud infrastructure
• Security services: Fraud detection and DDoS protection provider
• Analytics Tools: For monitoring platform performance, using fully anonymized data

Every third-party partner is bound by a strict data processing agreement with carry time and may not use your information independently.

Carry time may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• You will be notified via email or in-app notification at least 7 days before any changes take effect
• The "Last Updated" date at the top of the page will be revised accordingly
• Re-consent may be required in the event of significant changes
• Continued use of the platform after an update will be considered acceptance of the revised policy

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to carry time. We're always here to help.

• Email: privacy@carrytime.click
• Support Email: support@carrytime.click
• Live Chat: available 24/7 directly on the platform
• Help Center: carry time Help Center

Privacy complaints are resolved within a maximum of 30 business days. For urgent matters, an initial response is provided within 24 hours.