💬 24/7 Support

Carry Time Help Center — Solutions to All Your Questions, in English, Anytime

From opening an account to withdrawing funds, understanding games to using bonuses — carry time's Help Center has everything you need, all in one place. If you can't find a solution on your own, our team is always here to help.

📚 Choose a Category

What can we help you with?

👤

Account

Registration, login, password changes, and profile updates.

💳

Deposit

How to deposit using Mobile Pay, Nagad, Rocket, and cards.

💰

Withdrawal

Everything you need to know about withdrawing your winnings, including timeframes and limits.

🎁

Bonus

How to use the Welcome Bonus, Free Spins, cashback, and promotions.

🎮

Game-Related

Game rules, RTP, strategies, and technical troubleshooting.

🔒

Security

Account verification, KYC process & security tips.

📱

Mobile App

App download, installation, and mobile troubleshooting.

🛡️

Responsible Gaming

Deposit limits, self-exclusion & how to get help.

carry time
👤 Account & Registration

How to Create an Account on carry time

Opening an account on carry time only takes a few minutes. No need to visit any counter — everything can be done from your mobile. Follow the steps below.

1

Go to Registration Page

Go to the carry time website and click the "Register" button. A form will appear for you to fill out.

2

Fill in Your Details

Enter your name, mobile number, and a strong password. Use a mix of letters, numbers, and symbols in your password.

3

Verify OTP

You'll receive an OTP on your mobile. Enter it within the allotted time to verify your phone number.

4

Complete Your Profile

After your first login, add your preferred payment method and complete your KYC.

Important Information

Each person may only hold one account on carry time. Multiple accounts cannot be created from the same phone number or device. Doing so may result in bonus cancellation and account suspension.

carry time
💳 Deposits & Withdrawals

Complete Guide to Deposits & Withdrawals

Carry time supports all major mobile banking methods in Bangladesh. You can easily deposit and withdraw using Mobile Pay, Nagad, and Rocket.

Method Minimum Maximum Processing Time Charge
Mobile Pay ৳500 ৳50,000 Instant Free
Nagad ৳500 ৳50,000 Instant Free
Rocket ৳500 ৳30,000 Instant Free
Withdrawal ৳1,000 ৳1,00,000 5–30 Minutes Free

What You Need to Know Before Withdrawing

Before withdrawing from carry time, make sure a few things are in order. First, your KYC must be completed. Second, if you're withdrawing bonus winnings, the wagering requirements must be met. Third, your withdrawal method should match your deposit method.

  • A maximum of 3 withdrawal requests can be made per day
  • Slight delays may occur between midnight and 6 AM
  • First-time withdrawals may require additional verification
  • If you enter an incorrect wallet number, it may take up to 48 hours to recover the funds
Important Notice

Carry time will never call or message you asking for your password, OTP, or banking details. If anyone requests this information, contact support immediately and do not share anything.

carry time
🎁 Bonuses & Promotions

How carry time Bonuses Work

Carry time offers several types of bonuses. Knowing how the Welcome Bonus, deposit match, Free Spins, and cashback work can help you get a lot more out of your experience.

Welcome Bonus

Carry time offers up to a 100% match bonus on your first deposit. Deposit ৳1,000 and get another ৳1,000 in bonus funds.

Wagering Requirements

Bonus funds cannot be withdrawn directly. You must place a specified amount in bets before a withdrawal is allowed. Full terms are listed on the promotions page.

Free Spins

Carry time offers free spins on new game launches and special promotions. Winnings from free spins are subject to wagering requirements.

Cashback

If you lose a set amount in a week, carry time automatically returns a portion as cashback directly to your account.

carry time
🔒 Security & KYC

Keep Your Account Secure

Carry time takes your account security seriously. The platform uses advanced encryption technology, but your own vigilance matters just as much.

Why is KYC required?

KYC stands for Know Your Customer. You'll need to verify your identity before making a withdrawal on carry time. It's also for your own protection — no one will be able to fraudulently withdraw funds from your account.

  • You'll need to upload a photo of your National ID or passport
  • A selfie photo may be required for verification
  • KYC approval typically takes within 24 hours
  • Once KYC is complete, you won't need to do it again
  • Withdrawals will be limited without KYC

Account Security Tips

A few simple habits will keep your carry time account secure at all times. Use a strong password — at least 8 characters, mixing uppercase and lowercase letters. Avoid logging in on public Wi-Fi. Always log out at the end of each session.

📞 Direct Contact

If your issue isn't resolved, get in touch with us

💬

Live Chat

The fastest way to get help. Typically connected within 2–5 minutes.

Online Now
📧

Email Support

For complex issues, reach us by email. We'll get back to you within 24 hours.

support@carrytime.click
📱

Telegram

Get notifications and updates on carry time's official Telegram channel.

Active 24/7
❓ Frequently Asked Questions

Most Frequently Asked Questions

On the login page, click "Forgot Password?". An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes under 3 minutes.

Deposits on carry time are usually credited to your balance instantly. If it takes more than 15 minutes, take a screenshot of your payment and contact us via live chat. Most issues are resolved within 30 minutes.

Withdrawals on carry time are typically processed within 5–30 minutes. If it takes longer than 1 hour, please contact support. Slight delays may occur late at night or on holidays.

Bonus validity varies by type. Welcome bonuses must generally be used within 30 days. Free spins expire after 7 days. Cashback bonuses are typically forfeited if unused within 7 days.

Start by refreshing your browser or app. If that doesn't help, clear your cache and try again. Check your internet connection. If the problem persists, try switching networks (e.g., from mobile data to Wi-Fi or vice versa). If you're still having issues, contact support.

To close your account, contact support via live chat or email. If you just need a break, you can use the cooling-off period or self-exclusion option. Make sure to withdraw any remaining balance before closing your account.
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